Terms of Use and Privacy Policy
Updated: 19 November 2025

Owner / Merchant:
ILIA STARIKOV PR
Put Novosadskog Partizanskog Odreda 4A, 21000 Novi Sad, Serbia
PIB: 114904010 · MB: 67942434
Email: info@chardakfabric.com
Tel / WhatsApp: +381 611 180 205

1. General Provisions
These Terms of Use govern the access to and use of the website chardakfabric.com operated by ILIA STARIKOV PR.
By using this website, you confirm your agreement with these Terms.
If you do not agree, please refrain from using the website.

2. Products and Pricing
All products are described as accurately as possible.
The textiles are handmade in small batches and may contain variations in color and texture.
Prices are displayed in RSD and include VAT unless otherwise specified.
For international customers, indicative EUR prices may be displayed, but payment is always processed in RSD.

3. Orders and Payments
Orders may be placed through the online form or by email.
We confirm the order before processing.
Accepted payment methods:
– Payment by debit/credit cards via Banca Intesa / AltaPay
– SWIFT bank transfer
All payment data is processed through PCI DSS-certified systems.
ILIA STARIKOV PR does not store card numbers or CVV data.

3.1 Conversion Statement
All payments will be made in the local currency of the Republic of Serbia – Serbian dinar (RSD).
For the informational display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used.
The amount charged to your payment card will be expressed in your local currency through conversion according to the exchange rate used by card organizations, which is not known to us at the moment of the transaction.
As a result of this conversion, there may be a slight difference from the original price listed on our website.

3.2 Contact Information – Customer Service
Address: Put Novosadskog Partizanskog Odreda 4A, 21000 Novi Sad, Serbia
Telephone: +381 611 180 205
Email: info@chardakfabric.com

4. Shipping and Delivery
We ship worldwide via Post of Serbia.
Maximum package weight: approx. 20 kg (≈28 m of fabric)
Dispatch time: up to 7 business days after payment confirmation
The customer receives a tracking number
Shipping cost: 100–140 EUR per package.
For EU countries, there are no customs charges.
For other countries, import fees are borne by the customer.
Delivery within Serbia: 3–10 days.
International delivery: 7–20 days.
Known export and customs restrictions and other relevant limitations apply in accordance with applicable regulations and may affect the delivery and/or sale of products in certain countries.

5. Returns and Refunds
Fabrics are cut to order, and returns are not possible, except in the case of a manufacturing defect or delivery error.
The customer must contact info@chardakfabric.com within 14 days of receipt.
Refunds are processed using the same payment method.
Refund of funds
In the case of returning goods and refunding the customer who previously paid with one of the payment cards, partially or in full, regardless of the reason for return,
Old Craft is obliged to process refunds exclusively through VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will refund the funds to the cardholder’s account at the request of the merchant.

6. Complaints Procedure
The customer has the right to file a complaint in accordance with the Consumer Protection Act of Serbia.
Complaints may be submitted via email or telephone:
info@chardakfabric.com
+381 611 180 205
Upon receipt of the complaint, a confirmation is sent within 8 business days.
If the complaint is justified, the customer is entitled to a replacement, correction, or a refund within 14 days.

7. Privacy Policy
7.1 User Privacy Protection
On behalf of Chardak Fabric, we commit to protecting the privacy of all our customers.
We collect only the essential, basic information about customers/users and information necessary for business operations and for informing users, in accordance with good business practices and with the goal of providing quality service.
We offer customers the option to choose whether they wish to subscribe or unsubscribe from mailing lists used for marketing campaigns.
All customer/user data is strictly protected and available only to employees who need such information to perform their duties.
All employees of Chardak Fabric (as well as business partners) are responsible for respecting the principles of privacy protection.

7.2 Data We Collect
– name, email, phone
– delivery and billing address
– order details
– payment status
– IP address, browser, device, cookies
We do not store payment card data.

7.3 Purpose of Processing
– order processing
– tax and legal compliance
– customer support
– website analytics
– payment security and fraud prevention

7.4 Data Sharing
– Banca Intesa / AltaPay
– Post of Serbia
– tax and accounting authorities

7.5 International Data Transfer
Data may be transferred outside Serbia only when necessary for delivery or payment processing, with the application of SCC protection mechanisms.

7.6 Retention Period
– orders and invoices: 10 years
– communication: 24 months
– analytics: according to the Cookie Policy

7.7 Your Rights
– access, correction, deletion
– restriction of processing
– objection
– withdrawal of consent
– complaint to the Commissioner for Information of Public Importance and Personal Data Protection

7.8 Data Security
When entering payment card information, confidential data is transmitted over the public network in encrypted form using SSL protocol and PKI system, as the most advanced cryptographic technologies currently available.
The security of data during purchase is guaranteed by the payment processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's web pages.
At no point are payment card details available to our system.

8. VAT Statement
Ilia Starikov PR Novi Sad is a VAT payer.
If not, one of the following statements applies:
(The legal entity name) is not in the VAT system
(The legal entity name) is not registered in the VAT system
(The legal entity name) is not a VAT payer

9. Intellectual Property
The website content is the property of ILIA STARIKOV PR and may not be copied without permission.

10. Limitation of Liability
We are not liable for indirect damage, loss of profit, or delays caused by factors beyond our control.
Liability is limited to the value of the order.

11. Jurisdiction and Dispute Resolution
Disputes are resolved amicably.
If this is not possible, the competent courts of the Republic of Serbia have jurisdiction.